Store Policy

Customer Care

At Mae’s Haven, our customers are at the heart of everything we do. From the moment you explore our handcrafted confections to the sweet moment they arrive at your door, we’re here to ensure your experience is nothing short of delightful.

Got a question about your order, need assistance with a custom creation, or simply want to chat all things chocolate? We’re always happy to help! You can reach us via our [Contact Page], or message us through our social channels.

We aim to respond to all enquiries within 24–48 hours (excluding weekends and bank holidays), and we promise to treat every concern with care, kindness, and a sprinkle of sweetness.

Privacy & Safety

Your privacy and safety are incredibly important to us.

When you shop at Mae’s Haven, you can rest assured that your personal details are handled with the utmost care. We only collect the information necessary to process your order and improve your shopping experience—nothing more, and never shared with third parties without your clear consent.

All payments are processed securely through trusted gateways, and your data is encrypted to ensure your information remains safe at all times.

We are committed to maintaining a secure and trustworthy environment where you can shop with confidence and peace of mind.

Wholesale Inquiries

Would you like to bring a little bit of Mae’s Haven magic to your shop, business, or event? We’d love to collaborate with you!

Our artisan chocolates and handmade sweets are available for wholesale and bulk orders—perfect for retail partners, wedding favours, corporate gifting, events, and more. We offer flexible pricing, bespoke packaging options, and a personalised service to suit your needs.

To find out more about our wholesale offerings, lead times, and pricing, please get in touch by completing our Contact Us Form.

We look forward to working with you to spread a little sweetness far and wide!

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Payment Methods